Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Sanjay Krishna Lad | Room No. A/202, Pawan Putra CHS, Charkop Sector 5, , Opp. Dena Bank, Kandivali West,Mumba, Mumbai, Maharashtra, 400067 | 919820920530 | murlixeasyinvest@gmail.com | Mon-Sat 09AM – 05 PM |
| Head of Customer Care | Sanjay Krishna Lad | Room No. A/202, Pawan Putra CHS, Charkop Sector 5, , Opp. Dena Bank, Kandivali West,Mumba, Mumbai, Maharashtra, 400067 | 919820920530 | murlixeasyinvest@gmail.com | Mon-Sat 09AM – 05 PM |
| Compliance Officer | Sanjay Krishna Lad | Room No. A/202, Pawan Putra CHS, Charkop Sector 5, , Opp. Dena Bank, Kandivali West,Mumba, Mumbai, Maharashtra, 400067 | 919820920530 | murlixeasyinvest@gmail.com | Mon-Sat 09AM – 05 PM |
| CEO | - | - | - | - | - |
| Principal Officer | Sanjay Krishna Lad | Room No. A/202, Pawan Putra CHS, Charkop Sector 5, , Opp. Dena Bank, Kandivali West,Mumba, Mumbai, Maharashtra, 400067 | 919820920530 | murlixeasyinvest@gmail.com | Mon-Sat 09AM – 05 PM |
The abovementioned details would facilitate the complainant to approach the concerned officials.
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you may escalate it to SEBI’s SCORES Platform:
https://scores.sebi.gov.in
If you are still unsatisfied, you may access the Online Dispute Resolution (ODR) Portal:
https://smartodr.in